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Dear —
^:.: COMPLAINT REFERENCE NI MEER: COM  133D-341902 
Thanks for the chance to talk about your Optus mobile service with account number 
I refer to your recent communication with Optus, wherein you advised that you had been the 
• victim o rau u en acbvity4ou have aduisedthat you contacted Optus approx. 2-3 
payment arrangement and spoke with a staff member you feel was 
not actually an Optus representative and this time you state the following Issues: 
- received blocked and altered text messages and there is evidence of phone calls that the 
consumer states she never made. 
- noticed excess usage on her mobile, and saw her bills jump dramatically after this time. 
you nave another mobne-043/ 199 sat (Optus) and that some photos from August were 
accidentally deleted. 
-Mlease note the mobile number you have 
m 
t 
provided of 
is not an Optus number 
• and FnotisTecroii Opttts systems4 
• 
To enable Optus to investigate this matter, it would be appreciated if you would provide a 
Statutory Declaration which sets out the details of your dispute. To assist you, we have 
enclosed a Statutory Declaration for you to complete and return. 
It is important that the Statutory Declaration contains as much detail as possible, Including: 
-Your personal details; Name, DOB, residential address, occupation, employer and your 
daytime contact phone number/s 
-Full explanation of what (including account reference / number) you are disputing and the 
reason you are disputing ownership of this account 
-Confirmation as to whether you currently or previously have held an Optus service - and the 
relevant service or account details. 
-Confirmation as to whether or not any other person is / was authorised to act on your 
behalf 
-Any other relevant information that may assist Optus to investigate and resolve this 
dispute. 
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26 November 2015 
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Hi 
PRE: - PO)) SEKV GC 
SIPAple pleasures. 
Replacement SIM Card : 
••,A ,;\ - 
Mobile Phone  Number: 
Happy days — your new SIM Card has arrived. But before you can start calling, texting and 
Surfli—
tg;If needs tole activated. Dor7tWarry,We've kept things simple — first just ask yourself 
Gila question: -`_ 
"Can I send and receive texts right now?" 
"Yes I can." 
Great, you'll be done in no time. The easiest way to activate is by heading to 
optus.com.aulreplacesim. Otherwise SMS 'MENU' to 9999 and follow our lead. 
"No I can't." 
No worries, we'll gel you there. Just follow these steps: 
Step 1: Log into My Account at optus.com.aufiogin 
Step 2: Select the phone number that needs the SIM activated. If you've got more than one 
account with us, make sure you choose the right one! 
Step 3: Click the 'Settings' tab, and then hit 'Replace SIM'. Once you've done that, we'll show 
you the rest of the way on screen. 
Your other option is to call 133 YES (133 937) from a different phone. Choose 'Mobile', then 
'Replace your SIM Card', and then just follow the prompts. 
Activation accomplished? 
Then out with the old, in with the new. Back up anything you need from your old SIM, take It out 
of your phone and chop it up with a pair of scissors — you don't want it being used by anyone 
else. Then just pop in the replacement 
When you turn your phone on it ask for a 'special' or 'PIN' code. It's 0000 — not exactly a hard 
code to crack, so check your phone manual and change It as soon as you can. 
And you're donel But if something's not working, visit www.optus.com.au/support and we'll help 
you out. 
Thanks, 
4( Optus - Chazse Mobil& antintir - 22.19T2015 - Kathy -1st voice corm 
Your Optus Team - Alfred - second voice contact 
voice contact - Ref : 
- $55.00 no charge, once off - 
f-.. &Le:, cfatrithsci, virsefe-x ItszTY7r.azin-at 
optussornau 
share' O4Ids Pty Ltd 
ABN 90 062 833 208 
1 Lyonpatft Road. Macquade 
Pat. NSW 2113 Australia 
PO Dm 888, North Ryde. 
Telepho 
NSW 1670 Australia 
Facsimile 
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To assist you to avoid either of these eventualities, we have included a checklist outlining 
our requirements. Please ensure that each item on this list has been obtained and is 
attached to or documented within your Statutory Declaration, and then mail it to the 
following address within 14 days: 
Singtel Optus 
External Fraud Risk Management 
Group Credit Risk 
Attention - Fraud Risk Officer 
PO Box.. 53 
Collins St West 
MELBOURNE VIC 8007 
You may also scan and email your documents te&entitv.Theftelootus.com.au 
Please include your full name and any account or reference numbers in the Subject line of 
your email. 
Please note: Attachments cannot exceed 6MB. 
You will be notified via mail or contacted by phone upon conclusion of the investigation. 
Please be aware that in some instances, this may take up to 4 - 6 weeks. 
In the interest of transparency I have forwarded a copy of this letter to the 
Telecommunications Industry Ombudsman. 
Thanks again 
Rebecca Gray 
Customer Relations Executive 
Cus 
Ph: 
Email: 
Our Reference COM: 1339-3419932 
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1 reported the Fraudulent malicious Activity of the newly created business account to Joshua 
Adams, Business Consultant, Telstra Store, Kadina who proceeded to file a report to the Fraud 
Department and requested an investigation into the activity - Refer to Telstra. Report dated 
I/10/2020 
I received no reply or response from this report. 
The Fraudulent and malicious Activity continued and escalated. 
On the 25/03/2021 I reported the activity again to Joshua Adams, Business Consultant Telstra 
Store, Kadina and reported that I had not received any contact from the Fraud Department 
concerning the report that he had submitted. J requested a change of mobile phone number with 
the account still having Restricted Access applied. Joshua Adams proceeded to change the mobile 
phone number and did a check to ensure that the new number that I had been given was a newly 
created number that had not been circulated before my use, to ensure that the same activity would 
not occur and if it did would be seen as suspicious activity continued. 
On the 25/02/2021 I reported the Fraudulent Malicious activity to Isobelle Oppeloar, Manager, 
Telstra Store, Kadina who proceeded to file a report to a higher authority, requesting an 
investigation with the higher authority ofthe Fraud Division or CEO of Telstra, due to ongoing 
issues over a 10 year period of continuous Fraudulent Activity. - Refer to ceder addressed to 
Isobelle Oppelosr, iVicaystr - Refer to dommeat IS rapct and f2e.se ID numb.?
I received contact:cent Tels'xah;glreaafactro, 12 —s, r,lisria to call Era 
I-mit:LI for the secorma 
contact, to ring me back Fs h 
net!n the voice recorded masage let on u,-,a raoblle phone to 
discuss the issue. 
On the 13th Apri12021 I sent a letter addressed to the CEO of Telstra Head Office, Mr Andrew 
Penn, Melbourne, Victoria Rout the Norwood Post Office branch, Adelaide informing the CEO of 
the continuous Fraudulent Malicious Activity that had been occurring in my personal and newly 
created business account with Restricted Access, and requested a thorough investigation into the 
activity and provided the documented evidence of the activity that had been occurring in all 
servers and over a long period of time, and following re-location and change of details 
Refer to lath. cdtheszed to CEO - 142 Andrew rein - ?eine Head Office, MePoourne 
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. I received phone contact from Ron, Telstra Head Office following the submitted letter to Mr 
Andrew Penn, CEO of Telstra Head Office - Recorded Phone call. 
I was informed that the reports that had been submitted over a 10 year period in 
Telecommunication Systems concerning continuous ongoing Fraudulent Activity in my accounts, * 
following Restricted Acmss applied, change o hone numbe 
business. change of servers and relocation 
dentified 
Remotely Accessing servers, accounts and computer bar 
that had been occurring, which included blocked contact, altered and blocked messages, blocked 
access to Internet services, websites and contacts, impersonating of companies, unusual messages 
and phone calls from unknown people, blocked contact and altered messages to my children, as 
informed by my chi frirerLand resulted in isolation in 20I4 - 2016 Extreme Sexual Targeting, Police 
Targeting and demntiorPbThis information confirmed the details obtained in 2016 Orlrim 
ElectcleitV account that incurred an Excessive Rise in billing that rewarmed unexplained and 
resulted in the barcode being scanned as aPolice Source causing the Fraudulent Araivirsr. 
Townsville CC Parish sr Fines (OueenslS Police 4aurce), 
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HIGH Rec.. Fert -feeste3ronOcii -V,9CCA • Ott 9 te(cioit BUS Pt ANI 
a 
Supplied my phone number to Patricia and Maria who started threatening phone text 
msgs when he was away from the home working at the mines - death threats against me 
and my family and infidelity of Shaun Steele with one of them 
O 
Stalking of residence - Balmoral Road, Port Pirie 
a 
Ceased relationship when I found out he was connected and involved in the Red Devils 
Motorcycle Clubhouse, Port Pirie - Affiliated with The Hells Angels, Adelaide 
• 
Complete emotional destruction - suicidal tendencies at the end of the relationship 
• 
He did not want to cease contact / constant phone harassment - I ceased contact and 
changed my phone number and place of residence without his knowledge - went into 
hiding 
Missing Drivers licence from my purse believed to be lost not stolen over course of 
Defacto relationship - Obtained Replacement 
Missing drivers licence believed to be lost not stolen found under the bed mattress in 
the bedroom of Senate Road Extension (defacto residence of relationship) when 
relationship ceased and I relocated from Senate Road Extension, Port Pirie to 
Balmoral Road, Port Pirie as a single woman and single mother - Involvement in 
Identity Theft reported by Officer Leong and referred to Federal Agencies for 
investigation 21st May 2021 - Refer to Stage 4 Multiple Intellectual Property Theft -
Reporting Illegal Activity / Involvement 
Shaun Steele, Queensland / Adelaide SA - Employed in Mining industry / Relevant to 
connection - George Georgio / 2014 / Sexual Targeting - Peter Bannister, Red Devils 
Motorcycle Club, Port Pirie 
Michael 2thorstelsisr.cg,:, Government Position / Regional Development Board, Business SA 
- Business Advisor - Medical Business Plan / M.S.I.C, Communication Tool - 2007 - 2012 
Uncle of Peter Bannister / Red Devils Motorcycle Club, Port Pirie - Uncle of Paul Gardner, 
Queensland, Port Germain SA 
Connected to Red Devils Motorcycle Club / Port Pirie Police Department / family relations 
Peter Bannister, Port Pink - Half brother to Paul Gardner, Queensland, Port Germain SA 
2014 - 2015 / Sexual Targeting I Threats of Prostitution by the Government 
Paul Gardner, Queensland, Port Germain SA - Mothers maiden name jai
e:,. 1_ . 
, 
• 
- Married to Roger Gardner, Real Estate, Queensland 
Son in law to Diticer Scott I. 
Czystel Brook Pollee Departine:i: connected to Port 
Pirie Police Department / Refer to Stage 3 
/ Refer to Stage 3 Police Targeting - Father to Sharon Bowman - mother off 
Paul Gardner's child Kane - prosecuted for prostitution / drug use, Heroin/ stealing / Port 
Augusta, South Australia prison while in a relationship with Paul Gardner and residing at 
Port Germain, South Australia 
Paul Gardner affiliated with numerous criminal figures / motorcycle gangs - Cha-Ching 
Loans, Queensland - supplied his business card upon our first meeting of this business in 
2014 
Red Devils Motorcycle Club, Port Pink - Peter Bannister, President of the Red Devils 
Motorcycle Club, Port Pirie / affiliated with The Hells Angels, Adelaide SA 
Magic FM, Port Pirie - Intellectual Property Theft / Mingles for Singles, hand written in the 
privacy of my home, not installed upon a computer or shared with a third party 2013 - 2016-
EFTA00265591

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SERVICES SA- OFFICER LEONG - IDENTITY TsEFTOFVICTIM 
2Ist May 2021 -Phone contact- Confirmation of Identity Theft and Illegal Activity of Specific Targeting 
of au Individual oyes 27 year period - Government and Police Targeting 
Ph:l 
Rmoited ActivitV *Waiving Identity Theft of the victim_  
. 
- Identity Theft involving Tax file Ntmtb&s, Bank- C 
•-• 
Personal Identification 
• 
Up to I million dollars of illegal monies in numerous balk accounts in numerous locations, including 
Queensland 
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Drug Trafficking 
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/*rimy Laundering 
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Mchey transfers to corporation and banks Telco 
sure of name give_n involving money transfers, 
confifmation needed) 
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I was contacted on tile 2Ist /II 
2021 by Officer Leong, statfmg that sJae was from Services SA on the 
phone number
fluting this phone °opium I was informed tharthe phone call was being 
Recorded and 
onnation given was not to be shared whited:ad party during Therecorded phone call. 
Officer Leong (woman) informed me ofthe issue of suspected Identity Theft (my Identity) which involved 
numerous bank accounts being opened in my Identity and being used for Illegal purposes of Drug 
Trafficking, Money Laundering, Money Transfers to a corporation, Fraudulent Activity and were operating 
in luminous locations, from recalled memory being Queensland, ANZ, NAB, as some of the numerous 
accounts, and involifed over I million dollars illegally rolatingthrough the bank amounts_ 
I was inflamed that my Tax Me number was being Illegally misused in Australia and that my bank accounts 
and tax fie number would be suspended_ 
I was asked to provide the details of my banking institutions and The balances ofthe bank accounts in my 
name_ I informed Officer Leong that 1 held 3 bank accounts with the Commonwealth Bank, 2 personal 
accounts and 1 business accounts, balances being $530.00, Goal Saver account, $10.00 - $15.00 in the 
business account and $15.00 - $20_00 in the personal account I informed Officer Leong that the accounts 
were set up by the Commonwealth Bank Manager, Pan/ Flayed, Kariba and could be continued by Paul 
Piave], Manager. 
Following providingray bank account details I infomaed Officer Leong that this was a case of Identity 
Theft. Officer Leong agreed with me on the case of Identity Theft and informed me that the case would be 
referred to FederstAgemies - Federal Police.- Legal Investigation. 
Officer Leong then informed me the my bank accounts and Tax file number would not be subjected to a 
suspension and the case would be referred to the Federal agencies for a thorough investigation and 1 was 
: not instigated in the illegal activity that had occurred because of the Identity Theft - Legal Investigation. 
was informed by Officer Leong thatthe details would be sent to me via email services. 
-;.1 have not received an email from Officer Leong concerning this matter and contact 
Currently my email service registered under a business registration with GoDaddy is under investigation for 
email hacking and .Tnlicions Activity Mathes been reported by myself ant occunirkg la 2020 -2021. 
As confirmed by Testa Head office, concerning continuous Fiandulent AclivAly ocoming in all accounts 
over a 10 year period, the source of the continuous Fraudulent Activity in every account, server has been a 
result of Remote Access to servers, accounts and Computer Hardware resulting in blocked access, blocked 
contact altered details and Fraudulent Activity and has been conducted by Government and Police Sources 
Government and Police Targglina, over a 27 veer -period rmoitinakTh2ech9c Target/warm Individual by 
nolo. - eg l Government and Police StnNeillance
surveillance from location 
to location. and/Wowing relocation 
Reit to all Files 
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(REF. 794466) 
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28/04/2014 20:00:42 OPSP 
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28/04/2014 20:00:42 OPEP 
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EFTA00265595

Commonwealth Bank 
Commonwealth Bank of Australia 
ABN 48 123 123 124 AFSL 234945 
C-C--KtreEt INK 
MissiNC I PC_Or-46-
TELCO 
rioh)Ey teckot4beiliN 
BALANCE BROUGHT FORWARD 
03 Feb CHEAP AS CHIPS 
Fe 
*404 Feb Direct Cre 
GOV FAMILIES,...) 
-r.8 
-  
10,2 2.0 
FAMIUES 
 
F1 - 
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Statement 
4 (Page 3 of 6) 
Account number 
11.50 
04 Fe. 
M CBA ATM PORT PIRIE SA 5509 
04 Feb CIGARETTES TOBACCO 0001 PORT PIRIE 
04 Feb SPORTSMAN TAVERN 0001 PORT PIRE 
05 Feb CHEW AS CHIPS PORT PIRIE 
10 Feb Cash Dep Branch Keane 
10 Feb Non CM ATM Enquiry Foe 
10 Feb CIGARETTES TOBACCO 0001 PORT PIRIE 
,1( 11 Feb Direct Credit 1179513 r  
supped 
300.00 
44.65 
18.00 
10.00 
2.00 
22.10 
273.60 
20.00 
Balance 
$5.65 CR 
$109.81 CR 
$383.41 CR 
$83.41 CR 
$38.76 CR 
$20.76 CR 
. $10.78 CR 
$30.76 CR 
$28.76 CR 
$6.66CR 
.* 197.32 
$203.98 CR 
12 Feb KINGSTON ROAD MINI-M RISDON PARK SA 
12 Feb BP PORT PIRIE 5434 PORT PIRIE AU 
13 Feb Non CBA ATM Enquiry Fee 
13 Feb WdI ATM CM ATM PORT PIRIE CAC SA 5509 
13 Feb COLES PORT PIRIE SA AU 
13 Feb BLOCKBUSTER VIDEO 0001 PORT PIRIE 
13 Feb RISDON HOTEL PRT PIRIE WST 
14 Feb Non CBA ATM Enquiry Fee 
15 Feb MCDONALDS PORT PIRIE0828 PORT PIRIE 
)4,16 Feb Direct Credit 001248 CTRLINK NEWSTART 
3.00 
5.01 
2.00 
100.00 
57.67 
11.95 
18.00 
2.00 
4.35 
157.50 
17 Feb BP PORT PIRIE 5434 PORT PIRIE AU 
17 Feb CIGARETTES TOBACCO 0001 PORT PIRIE 
17 Feb WOOLWORTHS 5603 PORT PIRIE SA AU 
17 Feb WdI ATM CM ATM PORT PIRIE SA 5509 
17 Feb CHEAP AS CHIPS PORT PIRIE 
17 Feb COLES. PORT PIRIE SA AU  
V18 Feb Direct Credit 
5884 AU GOV FAMILIES 
*.18 Feb Direct Credit O1588á AUS  GOV FAMILIES 
-b ica • 43C 
ata cv-t 
' 10.00 
43.65 
13.99 
50.00 
13.00 
5.79 
$200.98 CR 
$195.97 CR 
$193.97 CR 
$93.97 CR 
$38.30 CR 
$24.35 CR 
18.35 CR 
$6.35 CR 
$2.00 CR 
$159.50CR 
$149.50CR 
$105.85 CR 
$91.86 CR 
$41.88 CR 
$28.86$R 
$23.07 CR 
104.16n 
$12723 CR 
Cla
Ac 273.6Q 
$400.83 CR 
18 Feb WdI ATM CM ATM PORT PIRIE SA 5509 
18 Feb COLES PORT PIRIE SA AU 
26 Feb Cash Dap Branch Kadina - frojetNc if:). CID rirLrr 
26 Feb CIGARETTES TOBACCO 0001 PORT PIRE 
27 Feb Non CBA ATM Enquiry Fee 
28 Feb WdI ATM BBL BP Port Pirie Port Phi 
300.00
100.00 
CrtieR 
50.00 
20.70 
2.00 
20.00 
$100.83 CR 
$0.83 CR 
$50.83CR 
$30.13 CR 
$28.13 CR 
$8.13CR 
28 Feb Non CM ATM Withdrawal Fee 
28 Feb BP PORT PIRIE 5434 PORT PIRIE AU 
2.00 
$6.13 CR 
5.00 
$1.13CR 
S :D 
- 
a° 
E.Na:tc.,9 SA" 
1,1 lb 
  essl -vpw:sc ) - 
BALANCE CARRIED FORWARD $1.13 CR 
j»Recei Ue.1) 
3227.58492.4 
30303 
MU R3.S111 D113.L V05.00.01 
EFTA00265596

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Your reference: 
Telephone: 132 850 
Call charges may apply. 
Office Hours: Monday to Friday 8.30am - 4.30pm 
Miss 
. - 
22 August 2019 
Dear Miss 
Australian Government 
Department of Hama Services 
centrelink 
I am writing to you about your queries at the Kadina Centrelink Office 20/8/19. 
min regard to the details that you have identified as fraudulenechis should be reported online or over the 
phone. The Australian Government Services Fraud Tip-off Line is 131524, otherwise this can also be 
done on the human services website. 
PtLaU.c..-eticr\I v Pr-rd4RE,'s-S 
• In regard 
the information
 
vided about publishing royalties and also setting up a website to 
make income, you will need to notify within 14 days of this commencing. We will then determine if you 
are regarded as self employed or we treat this income/assets differently. 
I tried to phone you 22/8/19 to discuss the above, however was unable to contact you. 
If you have any other queries, please do not hesitate to conatct us. 
This is an information notice given under social security law. 
More Information 
For more information, please go to humansenrice_s-gov.au or call us on the number shown at the top 
of this letter. 
Yours sincerely 
Manager 
Manager 
Department of Human Services 
EFTA00265597

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Locked Bag 7894 Canberra BC ACT 2610 
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CIS O899 009239235A 
Your reference 
 
Telephone: 132 717 
call charges may apply. 
Office Hours: Monday to Friday 8.30am - 4.30pm 
Miss 
4 
21 S‘smber 2020 fir - f19.Ft-iEt QO1 G KAT' t•A - 
M 19NAC.,C 
Australian Government 
Services Australia 
centrelink 
4 
Dear Miss 
I refer to our conversation on 11 September 2020 about reviewing the access restrictions on your 
Centrelink record. 
We have decided to continue the access restrictions on your Centrelink record. ic 
Your new arrangements for dealing with us will be via our Restricted Access phone line, 1800 413 955. 
You must not give this phone number to any other person. Please quote your customer reference number 
each time you call. 
If your circumstances change you need to tell us within 14 days of the change by calling us on 1800 413 
955. For a full list of changes that you need to tell us about, go to servlcesaustralia.gov.au/notify changes. 
This is a notice given under section 196 of the SocialSecurity (Administration) Act 1999. 
More Information 
For more information, please go to servicesaustralia.goveau or call Wendy Schubert on 
Yours sincerely 
.• 
2 
elk Mana 
Manager 
Services Australia 
EFTA00265598

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Commonwealth Bank 
Commonwealth Bank of Australia 
ABN 48 123 123 124 
I3AN, 14- AC CoNT3 
"TRANSicee 
POZUSHEAS EMA ft 
.4 Case Reference Number 
c We have received confirmation as follows: 
Confirmation details: Recipient credited with GBP264.45on 10/11/2020 under reference F/FLOW 
CONTRACT PAYMENT CONTR 
Here are the details of your Transaction:_ 
IMT Reference Nu 
Transaotion Date- 0/11/2020  1c
Amount debited fo 
t AUD503.52 
Amount: GBP264.45 
*  Recipient AUSTIN MACAULAY PUBLISHERS LTD 
WHAT DO YOU NEED TO DO? 
Please note and/or update your records as required. 
WERE HERE TO HELP 
If you have any questions or need more information relating to this case, please contact 
our IMT Customer Care Centre on 1800 028 549 between the hours of 8:00am - 5:30pm, 
Monday to Friday (Sydney time). 
Regards, 
4 Payment Investigations 
EFTA00265599

FRecoocan PCT101r1 teCOGN(SerejNeT6F) N kA NC, 
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From: 
Notificatio 
au 
1. Sent: 
Tuesda 
 
2:18 PM A
To: 
Subject 
A  Please call the Commonwealth Bank urgently on 1800 023 919 Opt 2 Opt 1 "IC 
Follow Up Flag: 
Flag Status: 
FollowUp 
Flagged 
Please call the Corn 
023 919 Opt 2 Opt 1 (Monday to Friday 8am to 7pm AEDT) 
r ecurity purposes we have locked your NetBank4 
— F-Rek,,poter\yr p artQ cr-/ ReeoRreo 
4 ReccoNkset:) 
Yours sincerely, 
Commonwealth Bank of Australia 
commbank.com.a u/NetEtank 
Please do not reply. To confirm this is a genuine email sent by the Bank, please check your inbox on the NetBank 
home page. 
Message: 
1 
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ABM : 34 352 313 409 
Receipt # 
Date 
4/03/2020 
$100.00 
TOTAL PAID 
DESCRIPTION 
Pc:tin:in virus. rcrelvrare, adware., CUM.:lett aryl 
lave removal. React browser homepages. search 
mv-ines, a'i extensions. Perinna system era 
registry clean. Install !ales; Viintimvs online 
updates. - Warranty :NIL 
QUANTITY 
UNIT PRICE SUB-TOTAL I 
Cr; et; 
SI CO cri 
4$ 
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PAID 
$100.00 
EFTA00265602