EFTA00262077

1/28/24, 10:30 AM 
Gina - Payments with Debitsuccess on behalf of Copper Coast Fitness 
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Payments with Debitsuccess on behalf of Copper Coast Fitness 
To: 
Hi 
•S• 
29 November 2022 at 12:22 
Welcome to Debitsuccess. 
PAW-161\7(5 or Co NIT RAG r 
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t3A KW- ACCOUNT 
Dl R..eCT 
k3 
We are a specialist billing company who will be collecting your payments on behalf of Copper Coast Fitness. 
Please take a moment to check and confirm the payment details shown in your attached contract. You should also 
keep a copy for your records. 
If there are any mistakes or changes required to the above please contact us as soon as possible on 1800 148 848 
and quote your reference which is CCSC884364. You can also contact us via our website at 
http://www.debitsuccess.com.au/contact particularly if you should have a change of address or contact phone 
numbers during the term of your contract. 
Thank you for choosing Copper Coast Fitness and Debitsuccess as your convenient way to pay. 
CAUTION: 
This email message and any attachments contain information that is confidential. 
If you are not the intended recipient, any use, disclosure or copying of this message or attachments is strictly 
prohibited. 
If you have received this email message in error please notify us immediately and erase all copies of the message 
and attachments. 
Debitsuccess document CCSC884364.pdf 
1—i 125K 
https://mall.google.conVmall/u/Onik4b27812ae2f&viewr-pt&search=allSpernimsgid-=msg-f:1750793433498568475&simpl=msg-f:1750793433498... 
1/1 
EFTA00262077

Customer Agreement 
Business Name: Copper Coast Fitness 
Legal Name: Copper Coast Sport & Leisure Centre 
Address: lADoswell Terrace. Karin SA5554 
ABNIACN: 18 118 940 063 
This Contract governs drect-debit payment by the Customer of fees owed to the Facility. My changes to this Contract must be countor-signed by 
the Customer. 
This agreement is an ongoing agreement and will continue until the facility or the customer terminates it. 
Customer Details 
Debitsuccess Nurrber:CCSC8£t4364 
First Name 
Date of Birth 
Last Name 
Mailing Address 
Suburb 
Sex 
Phone-Home 
F MId F 
Post Code 
Phone-Work 
5551 
State 
Phone-Mobile 
SA 
Physical Address (If different from above) 
Phone-Emergency 
Facility Identifier 
1116193-244231-CCSC 
Email Address 
Customer Type 
I? New Customer F Re-enrolment F Transfer 
Emergency Contact Name 
(21,111 
Payment Plan 
Instalment amount: 
$17.00
S 
Billing Fee: 
TOTAL: 
First Payment Date: 
Payment Frequency 
02,01/2023 
PI Weekly 
51700 
Minimum Term: 
Months OR 
Payments 
(NOT both) 
NOTE: Establishment fee of $60.00 wli be added to the first instalment. In addition, a Default Charge of $10.00 avill be charged 
for each dishonoured payment. 
Cancellation before minimum term 
attracts a cancellation fee of: 
Total Value of Contract 
$128.00 
F Tick if you wish to terminate after 
minimum term 
Initial: 
Contract may be suspended as per 
the Terms and Conditions on the 
rear of this contract. This attracts 
a weekly fee of: 
Special Conditions: 
NO Admin fee $5 Suspension fee 30 Days Notice To Cancel at no charge 
EFTA00262078

After the agreed number of payments (specified above) have been made, if you have chosen not to have this 
Contract terminate after the Minimum Term (by ticking the box above where indicated) this Contract will become 
an ongoing membership contract. 
You agree that this authorisation will remain in force in accordance with the provisions of both the Debitsuccess 
Contract - Terms and Conditions and any separate contract/terms and conditions issued by the Facility, and that 
you have read and understood the same. 
Signature 
A 
JtA 
Signature Date and lime 
29/112022 12:21 pm 
Direct Debit from Bank Account, Building Society Or Credit Union 
Details of the Account to be Debited (All details must be supplied) 
Name of the Financial Institution 
Commonwealth Bank 
Account Name 
BSB Number 
or 
INVe authorise Debitsuccess Pty 
Ltd ACN 095 551 581, APCA User ID 
Number 507519, 387342, 496485, 
184534, 518466, 621258 to debit 
my/our account at the Financial 
Institution identified here through 
the Bulk Electronic Clearing 
System (BECS). I/We authorise you 
until further notice to debit mylour 
account with all amounts which 
Debitsuccess Pty Limited, the 
registered initiator of the above 
Authorisation Code may be 
initiated by Direct Debit. i/We 
acknowledge and accept that the 
bank accepts this authority only 
upon the conditions set out in this 
form. 
IW I confirm that I have authority over 
this bank account, and that it can be 
operated severally 
Direct Debit from Credit Card 
Credit Card Number 
Name On Card 
Expiry Date 
Credit Card Type 
F Visa F MasterCard 
I Arrerican Express 
By signing this form VWe authorise Debitsuccess Pty Umited, contracted by and acting on behalf of the Business 
to collect payments due by me/us pursuant to the Agreement (defined below), to debit payments from my 
specified Credit Card above, and I/We acknowledge that Debitsuccess will appear as the merchant on my credit 
card statement. l/We authorise Debitsuccess to vary the amount of the payments upon instructions from the 
Business and where such instructions from the Business are received by Debitsuccess Pty Umited, I/We do not 
require Debitsuccess Pty Umited to notify me/us of such variations to the debit amount. 
This Authorisation Is to remain in force in accordance with the terms and conditions on this Direct Debit Request 
and the provided DDR Service Agreement which follows, and i/We have read and understood the same. 
r I confirm that I have authority over this credit card, and that it can be operated severally 
EFTA00262079

Signatures 
This authorisation is to remain in force in accordance with the terms and conditions of this page and on the 
reverse side hereof, and I/We have read and agree to be bound by the said terms and conditions. 
Signature - Member 
Signature Date and Time 
L' EVI 1.27)22 12 2', pm 
Signature - Staff 
Wl
—
Signature Date and Time 
29. 1 1,2022 1222 pill 
This agreement is subject to a 7day cooling off period which starts29111/2022 02:52 pm and ends06/12/2022 02:52 
pm or the opening of the club, whichever is later. 
The issuer of the billing sang en !s Debitsuccess Pty Ltd (A8N 32 095 551 581). Debitsuccess is an Puthonsed Repr 
esentatim (AR 407894) of Transaction Senices Holdings Limited (PFSL 338256). 
The Debitsuccess Contract —Terms and Conditions 
7321340628 
1. Introduction 
This document outlines the rights and responsibilities you have with regard to the ability of Oebitsuccess to directly debit your nominated bank 
account or credit card for any instalments or payments due by YOu under the terms and conditions of this Contract. All communication relating to 
this Contract are to be sent directly to Oebltsuccess. All queries regarding the provision of the Services should be directed to the Facility. 
2. Definitions 
In this Contract, the words and phrases referred to below are defined as follows: 
• 
"Commencement Date' means the date that the Facility provides the Services to the Customer or such other date as agreed by the Facility 
and the Customer. 
• 
'Contract" means these terms and conditions together with the conditions of instruction to accept direct debits. 
• 
"Customer" or "you" means the person or party signing this Contract. 
• 
'Debitsuccess' means Oebitsuccess Pty limited, a company incorporated in Australia - Phone: 1800 148 848, Email: 
Postal address:P.O. Box 577, Mt. Waverley, Victoria 3149. 
• 
"Facility" means the organisation providing the Services and/or its franchisees, as applicable. 
• 
'Facility Membership Agreement' means any terms, conditions and contractual agreements made between the Facility and the Customer. 
• 
'Services' means the services to be provided by the Facility pursuant to which this Contract relates. for the purposes of this Contract, 
'Services" means an entitlement to use the Services provided by the Facility and does not mean the "actual" use of the Services. 
3. 
Term 
This Contract will commence on theCommencement Date and will continueuntil all instalments and payments due have been paid in full, unless 
terminated earlier in accordance with clause 4. 
4. 
Early termination 
This Contract may be terminated at any time with the agreement of the Facility. The Customer shall not consider that this Contract has been 
terminated until such time as termination is confirmed in writing to the Customer by Debitsuccess and/or the Facility to the last address of the 
Customer that Debitsuccess has on record. Termination of this Contract will also terminate the instruction to accept direct debits. 
5. Further customer agreements 
The Customer agrees that. 
• 
Change in Facility details -the Customer% obligations under this Contract are not affected by a reasonable change in the normal location 
where the Services are ordinarily provided, a reasonable change in the location of the Facility's premises, a change in the ownership of the 
Facility, or a change in the name of the Facility; and 
Rights conditional - the Customers rights to the Services are conditional upon he or she: 
o complying with any rules and conditions of the Facility relating to the Services:and 
o making any payments required under this Contract when due. 
6. Payments 
As consideration for receipt of the Services, the Customer agrees to pay the instalment amount at the agreed payment frequency for the term of this 
Contract. The Customer may alter the payment frequency a nd/or day to debit by requesting a change with Debitsuccess. However, any changes shall 
not affect the total amount of money the Customer would otherwise be required to pay. Should there be any payments in arrears, the Customer 
authorises Debitsuccess to debit the outstanding balance in order to bring the account up to date. 
7. Administration Fee 
A one-off lee of the amount indicated on the front of this Contract is payable to Debitsuccess by the Customer on signing this Contract. The 
Customer authorises Debitsuccess to add any fees owing under this clause, to the initial instalment to be paid by the Customer las a separate 
payment or otherwise) or to such other instalments as Debitsuccess may, at its sole discretion, decide. 
8. late Payment Fee 
A late payment fee of the amount Indicated on the front of this Contract is payable by the Customer to Debitsuccess for each reversal of a payment 
initiated by Debitsuccess in accordance with this Contract. The Customer authorises Debitsuccess to add any fees owing under this clause to any 
future instalments paid by the Customer (as a separate payment or otherwise). 
9. Privacy 
The Customer acknowledges that: 
EFTA00262080

• 
Debitsuccess is entitled to store his or her personal information (whether received from the Customer, the Facility or otherwise) on its 
systems, and use it for the purposes of administering this Contract, providing its products and services, or offering alternative products 
and services: 
• 
he or she has rights of access to, and correction ol, his or her information under the Privacy Act 1988 (Cth); and 
• 
Oebitsuceess for the Facility) may contact the Customer for any purpose related to the provision of its products and services. 
10. Liability 
The Customer agrees that, to the extent permitted by law, neither the Facility, Debi ts uccess or any of their related companies, directors or 
employees will be liable for any direct, indirect, or consequential injury, loss or damage to the Customer, or to the property of the Customer 
whatsoever, arising out of or in relation to this Contract. 
11. Debt Collection Action 
The Customer: 
• 
authorises the Debitsuccess to notify any debt collection or credit reporting agency upon default by the Customer in regard to any 
obligation to pay under this Contract; 
• 
agrees to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a 
default occur prior to this Contract terminating; 
• 
authorises Debitsuccess to add $25 to the outstanding debt as its fee for dealing with the default; and 
• 
agrees to pay any and all costs incurred as a result of debt collection including the commission, fees and costs charged by any debt 
collection agency (approximately 25% of the outsta nding debt). 
12. Contracts Privity 
The Customer acknowledges that Debitsuccess has been contracted by the facility to collect the instalments due under this Contract and the 
Customer acknowledges that all rights of the Facility pursuant to this Contract are able to be enforced by Debitsuccess as if it were the Facility, 
without any involvement on the part of the Facility or the consent of the Customer. 
13. Entire Agreement 
This Contract and the Facility Membership Agreement las applicable) constitutes the entire agreement, understanding and arrangement (express 
and implied) between the Customer, the Facility and Debitsuccess relating to the subject matter of this Contract, and supersedes and cancels any 
previous agreement. understanding and arrangement relating to the subject matter of these arrangements whether written or oral. In the event of 
any inconsistency between the terms of this Contract and the Facility Membership Agreement that specifically relate to the rights and obligations of 
the Facility [other than any right to unilaterally vary fees payable), the terms of the Facility Membership Agreement shall prevail. 
14. Severability 
If any provision of this Contract is prohibited, invalid or unenforceable, that provision will be ineffective to the extent of the prohibition, invalidity 
or unenforceability without invalidating the remaining provisions of this Contract or affecting the validity or enforceability of that provision, 
unless it materially alters the nature or material terms of this Contract. 
TERMS AND CON DMONS OF THE DEBITSUCCESS DIRECT DEBIT REQUEST (DDR) SERVICE AGREEMENT 
1. INITIAL TERMS 
Debitsuccess will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Debitsuccess DOR 
Contract, authorised and accepted by you. 
2. 
CHANGE OF TERMS 
In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 
days' notice of the changes including if applicable the new amount, new frequency and next debit date. 
3. 
DEFERRING OR STOPPING A PAYMENT 
Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. 
Deferments are entirely at the discretion of Debi ts uccess and will depend on the length of deferment, the current state of your account and your 
past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your 
account will become overdue 
4. 
ALTERING THE SCHEDULE 
Should you wish to alter the payment frequency or Day to Debit, conta ct Debi tsuccess and we, at our discretion, may be able to make the cha nges 
you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Debitsuccess on 1.800 148 848). 
Any changes made will not affect the total amount you would otherwise have pa Id over the minimum term of your Contract 
5. 
SUSPENDING THE PAYMENTS 
Suspension of payments may be possible under the terms of your Facility Membership Agreement. Payments may be suspended for a minimum of 2 
weeks at a time so long as the total time suspended within the minimum term does not exceed 6 weeks. In order to suspend payments you should 
contact Debitsuccess at least 3 days prior to the date of the first suspended payment. There is a charge of $5.00 per week while the contract is 
suspended unless a different fee is specified on the front of this Contract. Any time spent on suspension will be added onto the minimum term of the 
Contract so that the sum of the instalments payable for the minimum term or number of payments shall still be payable regardless of any 
suspension or suspension charges made. 
6. 
CANCELLING THE PAYMENTS 
You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your 
account will not terminate this contract or remove your liability to make the payments you have agreed to. 
7. 
DISPUTES 
if you dispute any debit payment, you must notify Debitsuccess Immediately. Debitsuccess will respond to your dispute within 7 working days and 
will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response 
from us to your dispute contact your financial institution who will respond to you with an answer to your claim within S business days if your 
claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed 
drawing. 
EFTA00262081

8. NON WORKING DAY 
When the day to debit fails on a weekend or public holiday the debit will be initiated on the next working day. 
9. DISHONOURED PAYMENTS 
It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should 
your payment be dishonoured, Debitsuccess will debit the amount indicated on the front of this Contract with your next payment and may, if we 
have not received instructions to the contrary from you, debit both the current due payment and the now overdue payments) on the same day. 
Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract. 
10. ENQUIRIES 
All enquiries should be directed to Debitsuccess and should be made at least 1 working day prior to the next scheduled debit date. 
It. YOUR OTHER RESPONSIBILMES 
In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it 
is your responsibility to provide Debitsuccess with a new account number. 
DEBITSUCCESS' PRODUCT DISCLOSURE STATEMENT 
ABOUT US 
This Short-Form Product Disclosure Statement (Short•Form POS) Is prepared by Debitsuccess Pty Ltd MN 32 095 551 581 (Debitsuccess, We, Us). We are 
a wholly owned subsidiary of TSG Holdings (AUST) No.2 Pty Ltd MN 89 608 821 281 and a related company of Transaction Services Holdings Limited 
ARBN 125 664 860 115Hil. 
HOW TO CONTACT US 
You can contact Us by telephone 
by fax 
via our website 
(swnv.debitsuccess.com.au) or by writing to us at PO Box 577, Mt Waverley Victoria 3149. 
PRODUCT ISSUER 
Oebitsuccess is the Issuer of the Debitsuccess Direct Debit Payment Product (the Product) under an Intermediary authorisation with THSL THSL hold an 
Australian Financial Services UCenCe (No. 338256) and We are an authorised representative of THSL (AR 407894) authorised to provide financial 
product advice about and deal In the Product. 
THE PRODUCT 
The Product is a non-cash payment facility which allows you to enter Into an arrangement with us for the payment of reoccurring amounts to a single 
merchant by direct debit from your nominated bank account or credit card ('Account). We can only provide the facility to you if we have received a 
completed Direct Debit Request that you have agreed to. 
UPDATED INFORMATION 
Some information might change from time to time. We will issue a supplementary or replacement Short-Form PDS to you if there is a materially adverse 
change to or omission from the information. For other changes, you can obtain up to date information by contacting us. We will send you updated 
Information free of charge on request 
DISCLAIMER 
All information in this Short•Form PDS is general only and does not take account of your individual objectives, financial situation or specific needs. You 
should consider how the information in this Short-Form PDS meets your needs before deciding to apply for the Product 
OTHER INFORMATION THAT FORMS PART OF THIS SHORT-FORM PDS 
The following documents are incorporated into, and form part of, this Short-Form PDS: 
1. 
The Terms and Conditions of the Debitsuccess Contract and/or your customer/service contract end 
2. 
The-Terms and Conditions of the Debitsuccess Direct Debit Request (DDR) Service Agreement 
You should read these documents as they Include important Information about the terms and conditions that apply to our provision of the Product to 
you, including information about cancellation and termination rights, breach of contract, liability and privacy. They are prints on the back of our 
Direct Debit Request (DDR) which you will be given by the merchant you require your payment to be made to. The documents are also publ featly 
available to view or download from our website or you can ask us for a copy. 
SUMMARY OF FEATURES AND BENEFITS OF THE PRODUCT 
The Product allows you to make recurring payments from your Account to a single merchant - for example a club or organisation you have membership 
to. It has many benefits, the key ones are summarised below: 
Certainty • you can align payments to your income stream by nominating the day payments are to be deducted from your Account and the frequency. 
Flexibility • nominate payments to continue or stop on expiry of the minimum term. 
Responsiveness -you can elect to pay moreover a shorter term (paying off your liability earlier) or if your circumstances change you can arrange to 
EFTA00262082

make 'catchup' payments in special circumstances. 
Security of Data • we have in place security systems of a very high standard which comply with the Payment Card Industry Data Security Standards to 
ensure that your personal Information Is secure from unauthorised access. 
SUMMARY OF RISKS OF USING THE PRODUCT 
The Product is designs to provide you with a simple and easy to use payment solution. The Product Is not 
100% risk free and there are some risks associated with use of the Product We cannot debit your account If you give us Incorrect Account Detail or If 
you have insufficient clear funds in your Account and In the unlikely event that our systems or service providers are temporarily unavailable we may 
not be able to debit your Account on the nominated day. 
DISPUTE RESOLUTION 
if you are not satisfied with our services, please telephone our Internal dispute resolution service on 1800 148 
848 or write to us. We will acknowledge your complaint In writing within 7 days and endeavour to resolve It promptly. If you are not satisfied with our 
response, you dispute resolution can contact by telephone 11800 931 678) or via their website (https://www.afca.orgau/). 
COSTS AND OTHER AMOUNTS PAYABLE 
We may deduct the following fees from your Account at the times indicated: 
When Pay:. :I. 
Administration• 
A maximum amount of $110. 
The fee could range between $0 and $110 depending on 
your arrangement with your merchant 
For example: 
You may be charged a one off fee of $10 if so it will be 
clearly indicated on the DDR form that you complete with 
your merchant 
Once only when Product is first 
established 
Reversal 
lip to $15 
On the Dishonour of a payment 
Debt Collection" 
$25 plus 25% of full outstanding balance. 
For example, if your outstanding balance was $200, the 
Debt Cancellation Fs owing, in addition to the outstanding 
contract balance of $200, will be $75 comprising $25 plus 
25% of the remaining balance (i.e. 25% of $200). 
\On cancellation of the product due to 
your failure to pay the required 
amounts under your 
customer/membership contract 
resulting in the referral of your 
account to Debt Collection. 
*The fees noted In the table above are maximum amounts charged by Debitsuccess in relation to the provision of the product The actual amounts 
payable are set out in your customer/membership contract You will be notified In writing of the amount you pay before the Product is issued to you. 
" This fee will only be charged If Debitsuccess provides Debt Collection Services to the business providing goods or services to you. If this is the case, 
the terms relating to Debt Collection Services set out in your customer/membership agreement will also apply. 
This Short-Form Product Disclosure Statement is dated 7 December 2016 and provides a summary of key information in the Product Disclosure 
Statement as at that date. We will provide you with a Product Disclosure Statement free of charge on request. 
EFTA00262083

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Centre 
1 Doswell Terrace 
Kadina SA 5554 
( 
13th August 2022y 
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Vi CT( NI 
To the Manager, 
I am contacting you to report an ongoing issue concerning my Gym Membership, conceming your 
payment system and payments of my membership. 
I have constantly experienced issue concerning this payment system involving being informed via email 
or text messages of payments not being paid, which as attached to this report I have been experiencing 
your payment system direct debit the payments then returning the payments prior to reporting to me 
that there are issues with the payment not being made. I have attached a copy of a bank statement of 
the bank account which the payments have been deducted which clearly states that the payments are 
being deducted and then reversed, which has been occurring on numerous occasions. 
I instructed the payment system to cancel my payment plan if the issue could not be rectified as I do not 
want to cancel my gym membership but need the payment system issue for this membership to be 
rectified or given another option for the payments of the membership. Following the payment system 
direct debit $51.00 which is the balance paid in full I then received another email 6 days later stating I 
still owed $20.00 on my membership. Clearly I did pay in full and this seems to be suspicious of 
Fraudulent activity or a mistake. 
I do not wish to cancel my gym membership and am requesting that this issue is thoroughly 
investigated either as a mistake in the payment system or as suspicious activity. 
I have been confirmed recently as being a victim of organized crime and am suspicious of this activity 
involving my bank account and the payment department and the suspicion of hacking either my gym 
membership account, the payment system or my bank account. 
I am contacting you to investigate this issue and to resolve this issue so that I can continue my gym 
membership as normal 
Thank you 
Kind Regards 
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EFTA00262084

8113/23. 9:06 AM 
Gmail - Second Unsuccessful Payment attempt 
1-- Gmail 
1111MIMa 
Second Unsuccessful Payment attempt 
5 messages 
SA 
OVERDUE NOTICE 
Dear 
Debit Success Reference: 
Overdue Amount: $ 44 Due for immediate payment 
4 August 2023 at 16:37 
beigravialeisure 
4-Aug-2023 
If you have already paid the amount requested or called us to arrange a payment plan within the last 24 
hours, please disregard this email. 
We recently communicated with you and advised that your payments in relation to your payment agreement with 
us. Copper Coast Fitness , had been unsuccessful. According to our records the overdue balance is currently $ 
44 . This balance may include default fees and other charges applied in accordance with your agreement. If you 
have recently completed a suspension period, the overdue amount may be related to the phasing of your payment 
cycle. 
Please take one of the following steps as soon as possible: 
1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online banking. 
If you are using a new card and wish to update the details please ensure that you select the option to 
save this card for future payments. 
htlps:ffmail.google.comfmaillul0flik=b27812ae2f&vieyrpt&search=alt&permthid--tNead-f:17732813147777462948simpininsg-1:17732813147777 
1(4 
EFTA00262085

8/13/23, 9:06 AM 
Gmail - Second Unsuccessful Payment attempt 
2. Contact The Debit Success Customer Services Team on 
and arrange to pay 
the arrears amount of $ 44 with a credit/debit card before your next debit. While any of the 
Debit Success agents can assist you in making a manual payment, they do also offer an 
easy-to-use self service option by selecting 1 on your keypad and following the voice 
prompts. 
3. 
We can help you get back on track with your payments. Ask Debit Success if a payment plan is 
available when you call. 
If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your 
account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular 
scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current 
overdue in addition to your usual payment amount. If your payments have failed due to a change in card details, 
please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are 
awaiting your new card. 
We appreciate your co-operation with this matter. 
Sincerely, 
The Copper Coast Fitness Team 
Online Payment Option: https://paynow.debitsuccess.com/ 
Payment can be made by Credit/Debit Card or Bank Direct Transfer 
Total Due: $ 44 
Debit Success Referenc 
To: 
To whom it may concern. 
5 August 2023 at 14:44 
I have encountered numerous problems with your payment system of my membership that has been a continuous 
event and am quite dissatisfied with the effort to rectify this problem and as a dissatisfied customer I wish to cancel 
my contract with your service. 
Could you please cancel my contract and inform me of this requested action when actioned. 
https //mail googlecom/mailfu/0/?ik=b27812ae2f&view-pt&sea rch =all&pounthid=thread-f:17732813147777462946simpl=msg-f:17732813147777 
2/4 
EFTA00262086

8/13/23, 9.O9 AM 
erne - Third unsuccessful Payment attempt 
Gmail 
Third unsuccessful Payment attempt 
1 message 
12 August 2023 at 15:57 
belgravialeisure 
SA 
12-Aug-2023 
Dear 
Debit Success Reference: 
OVERDUE NOTICE 
Overdue Amount: $ 20 DUE FOR IMMEDIATE PAYMENT 
We are concerned that your payments in relation to your agreement with us, Copper Coast Fitness are now 
considerably overdue. 
>
The Current overdue balance is $ 20 . This may include default fees and other charges in accordance with your 
agreement. 
Please take urgent action by doing one of the following: 
1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online 
banking. If you are using a new card and wish to update the details please ensure that you 
select the option to save this card for future payments. 
2. Contact the Debit Success team by calling 
to bring the account up to 
date. While any of the Debit Success agents can assist you in making a manual payment, 
they do also offer an easy-to-use self service option by selecting 1 on your keypad and 
following the voice prompts. 
haps://matgoogleaornimau/0rikrb27812ae2faview9a&searchnall&partnthaMthceszt4177400358316408118879sImplmnsg-t17740035831640... 1/2 
EFTA00262087

8/13,23, 9'.09 AM 
Gmail - Third unsuccessful Payment attempt 
3. If you are experiencing difficulty keeping up with regular payments they may be able to offer a suitable 
payment plan. This will avoid escalation to an external collections agency. 
We appreciate your immediate co-operation to this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://paynow.debitsuccess.com/ 
Payment can be made by Credit/Debit Card or Bank Direct Transfer 
Total Due: $ 20 
Debit Success Referenc 
httpsl/mail.google.corn/mail/u/Onik=b27812ae2f8yiew=pt&search=all&permthid=thread-f:17740035831640888878simpl=msg-f:17740035831640.. 
2/2 
EFTA00262088

1126124. 10:58 AM 
Gmail - First Unsuccessful Payment attempt 
2. Contact the Debit Success Customer Services Team on 
and arrange to pay 
the arrears amount of $ 25.5 with a credit/debit card be ore your next debit. 
3. 
Debit Success can help you to get back on track with your payments, ask them if a 
payment plan is available when you call. 
If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from your 
account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular 
scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current 
overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, 
please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are 
awaiting your new card. 
We appreciate your co-operation with this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://paynow.debitsuccess.com/ 
Payment can be made by Credit, Debit Card or Bank Direct Transfer 
Total Due: $ 25.5 
Debit Success Reference 
15 October 2023 at 07:36 
To: AU - Notifications Customer Service < 
Dear Debit success, 
I am contacting you to inform you that I wish to reinstate my cancelled gym membership dated 30th October 2023 as I 
am no longer relocating from this area and wish to continue my membership. 
I am also reporting the ongoing issue of suspicious unsuccessful payments and the fee that has been added to the 
unsuccessful payment each time even though I have given the sports and leisure centre in Kadina evidence that there 
has always been sufficient funds in my bank account. I opened a new bank account and have very strict security on 
https://mail.google.comimaiVu/Onikab27812ae2f&viewapt&search=all&pernahld=thread-flP9624976236640593&simpl=msg41779624976236... 
2/8 
EFTA00262089

1/26/24, 10:58 AM 
Gmail - First Unsuccessful Payment attempt 
3. Debit Success can help you to get back on track with your payments, ask them if a 
payment plan is available when you call. 
If no action is taken, Debit Success will attempt to bring your account up to date by making further debits from 
your account. If you pay 4 weekly or monthly, these debits may be re-attempted two weeks prior to the regular 
scheduled date. Please ensure that you have sufficient funds in your designated account to cover the current 
overdue in addition to your usual regular payment. If your payments have failed due to a change in card details, 
please let Debit Success know as soon as possible so that they can place a temporary debit stop while you are 
awaiting your new card. 
We appreciate your co-operation with this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://xplorcontactcenter.my.salesforce.com/apex/AFSC_ 
UrICheck?id=05a098V00001RDPvjQAH 
Payment can be made by Credit, Debit Card or Bank Direct Transfer 
Total Due: S 25.5 
Debit Success Reference: 
The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: N 
delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender 
immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by 
persons other than the intended recipient. 
Xplo coo trading name of the foecomng companies: )(c.br TeOlnotogys. LLC (No. 5I60371). alb/4UL (No 5200295). Trueemick Inc (No 60732817 Pub. Inc (No 5911443). Al Sky US 
alto Inc. (NO. 7679590). tra :roweled in Dolawato. Morena Tok Corponsbco (Pond' hY. P14000081226). Adsoboo Anayics LLC (New Hanoslwo No. 658127). Ado) 71. LLC (De4aware 
No 6767118). AO& T2. LLC (Missouri No. LC001518710). Clement. LLC (Alissoun Na LC0674242). Clement Merchant Sanctus. Inc. (Delaware No. 3002923), Laisure Monarch( Services 
Amodcs. Inc (Clotowaro No 4169316)Now Cbarent Hokongs. LLC (Dolman NO. 516177) and Cborent Software Hoictsys. /CC (Missouri Na LC00/563140)04 verb °even of 11330 Otte° 
Boutcoard. Sore 700. Craw cater. MO 63141. USAIOESCO. LLC (No 5650710). OWI. LLC (No. 7516966). both barred in Delaware. Enteepn30 Sean; savtona LLC (No. 09000109992) 
orgawurod in Florida. Fa&tare Systems LLC (Gootym No 0263029). ISVI. LLC (M1Bssourl No. LCC01573294) and BaCklea tic (Texas No 0800422290) aV mth &Mau m 3495 Aedawn Rd 
/19. Sore 110. Atlanta. GA 103051Trensaction Smites Hoktoys Looted (No 1939607), Monsoonal Sonocts Grow Llocled (No. 2380701). OvOwara Li rated (No 874046). Suporior Anson 
Loneod (No. 6071774) and Software Aimee, Limned (No 3610791), oil moo:pot:fled in Now Zealand wCh re:y.5We. I °Men of 5 The 1/4,1,0104141) Way. North:: oto. Auck:shd. 0627, Now 7r s;sorl 
htps://mail.google.comrmailfur0Oik=b27812ae2f&view=pl&searctizall&Permthid=thread-1:1779624976236640593&simplzmsg-f:1779624976236... 
4i6 
EFTA00262090

1/26/24, 10:58AM 
Gmeil - First Unsuccessful Payment attempt 
M Gmail 
First Unsuccessful Payment attempt 
9 messages 
To: 
SA 
Dear 
Debit Success Reference: 
OVERDUE NOTICE 
-->Overdue Amount: $ 25.5 Due for Immediate payment 
13 October 2023 at 18:07 
beigravialeisure 
13-Oct-2023 
If you have already paid the overdue within the last 24 hours, please disregard this email. 
We are writing to advise that the recent payment in relation to your agreement with Copper Coast Fitness has 
been unsuccessful and as such your account has become overdue. If you have recently completed a suspension 
period the overdue amount may be related to the phasing of your payment cycle. The overdue balance may 
include default fees and other charges applied in accordance with your agreement. 
Please take one of the following steps as soon as possible: 
1. Go to https://paynow.debitsuccess.com/ to make a payment using a credit/debit card or online 
banking. If you are using a new card and wish to update the details please ensure that you 
select the option to save this card for future payments. 
httpsilmaltgoogle.comimaWalOrtikat27812ae2favieve=0.84search=all&permtud=thread4:1779624976236640593&simplmsg-t1779624976236... 
1/6 
EFTA00262091

1/26/24, 11:06 AM 
Gmail - Third unsuccessful Payment attempt 
M Gmail 
Third unsuccessful Payment attempt 
5 messages 
o: 
SA 
Dear 
Debit Success Reference 
OVERDUE NOTICE 
Overdue Amount: $ 20 DUE FOR IMMEDIATE PAYMENT 
12 August 2023 at 15:57 
beigravialeisure 
12-Aug-2023 
We are concerned that your payments in relation to your agreement with us, 
Copper Coast Fitness are now 
considerably overdue. 
The current overdue balance is $ 20 . This may include default fees and other charges in accordance with your 
agreement. 
Please take urgent action by doing one of the following: 
1. Go to https://paynow.debitsuccess.coml to make a payment using a credit/debit card or online 
banking. If you are using a new card and wish to update the details please ensure that you 
select the option to save this card for future payments. 
2. Contact the Debit Success team by calling 
to bring the account up to 
date. While any of the Debit Success agents can assist you in making a manual payment, 
they do also offer an easy-to-use self service option by selecting 1 on your keypad and 
following the voice prompts. 
https://mall.google.com/mail/u/Onik=b27812ae2f&vievept&search=all&Permthid:thnsad-f:17740035831640888878simpl=msg-f:1774003583164... 
114 
EFTA00262092

1/26/24, 11:06 AM 
Galati - Third unsuccessful Payment attempt 
This message, its contents and any attachments are pnvate and confidential. If you have received this message in error, please lel us know and 
remove it from your system immediately. 
Whilst we have taken reasonable measures to ensure that any attachment to this email has been checked for viruses, we cannot accept liability 
for any damage sustained as a result of software viruses. We advise that you carry out your own virus check before opening any message or 
attachment 
18 August 2023 at 05:46 
To: AU - Collections Customer Service < 
Thank you Julie, much appreciated. 
Kind Regards 
(Quot
ed 
text hidden] 
httpslimail google.comfmall/ui0/?ikat27812ae2f&yiew=pt&search=allapermthid=thread4.1774003583164088887&simpl.-msg-f.1774003583164... 
4/4 
EFTA00262093

1126124. 11:06 AM 
Gonad - Third unsuccessful Payment attempt 
cancellation discussed in previous contact. 
I am contacting you to request the restart of my contract from today's date. 
Thank you 
Kind Re ards 
[Quoted text hidden] 
AU - Collections Csistnmer  e 
To:
Dear 
Account reference 
Thank you for your email. 
17 August 2023 at 07:42 
The account has been set to ongoing as requested. Debits on your account will commence from 
21/08/2023. 
If you have any other enquiries please respond directly to this email. Our standard processing time for 
emails is three business days. 
Kind regards, 
Jyotika G 
Anlor 
[Quoted text hidden] 
The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (1) 
delete the message and all copies; (h) do not disclose, distribute or use the message in any manner; and (iii) notify the sender 
immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by 
persons other than the intended recipient 
rpm, is a trading neon of the wowing companies: Kolor Technologist LW (Na 5160371), Dn. LLC (Na 5203295), Threcoads. Inc (No. 8073282). Trip, Ina (NO. 5911443), M SAY OS 
Broca Inc. (No. 76 795S0). 40 incarnated in Delaware. Mariana Tek Cetporstion (Ronda Na P14000081226), Adaptive Ambits LW (New Hemptittlffi NO. 658727). Xisbr 71. LLC (Delaware 
No 6767718). Kate 12. LW (Musoun Na LC001518710). Cleaned, LLC ffifissouti No. LC0074244 Owen! Merchaffi Semites. Inc. (Delaware Na 3002923). Milstre Management ServiCeS 
America. Inc (Delaware No. 4169316) New Clement Holdings. LLC (Dolmens No. 516217)INXICIeerent Sortne Holdings. LLC (Missouri No. 10001563140) a9 with Wise of 113300Iva 
Booirnard. Sure 200. Croy* Ca', MO 63747. USA I clESCO. LLC 
5650110), OWL LLC ago. 75159663 both organized in Delaware, Entaffinsw Soave SONtiOns. LLC (No. 09000109992) 
organized in Ronda. Fabricate Systems, MC (George No. 0263019). MY!. LLC (lassourf No. LC001573294) and Bactit LW (Texas No 0900422290) all wan offices at 3495 Piedmont Rd 
NE Suite 110. Atlanta. GA 303051 Transaction Services holdings Limited (No. 1939607), Transaction Services Group Limited (NO 2300101). Cikinkikni Limited (Na 874046). &tort r Adman 
Limited Ms 8072774) end Scamps !Ander tinted (NO 3610791). an incornonsed in New Zealand wall registered offices et 5 The Warohorve Way Mxtecon. Aix/dart. 0627, Now Zealand 
10484S8CCeS.S Limited (NO. 620358) H 8 COmpany inOwporated in Now Zealand *Oh Rs to9ISIOnX ante al 5 The Warehouse Way No.lhCate. Aticidand 0627. Now Zealand and Men 
auricvssed Fipancial Service Pntyidet with number 4407661Paysmari NZ tinted (No. 5491121) is a company incerponned n New Zealand mut as rept wed office at 5 The Warehouse Way. 
bbrthcote. Auckland. 0627. Now Zealand madmen autho✓ised Financial Service Provider was minter 4436261Clubrave Ply Longed (Na 115 985 9053 Links Moffiffiar Solutions Fyy Ltd (Na 
104 429 923), Awe! Pry Ltd (No. 154 032 138). MyXPler Pry ()mead (No. 604 322910). OK Tcchnotogias feyLimited (Na 119 990 122). PeYbrvel Pp potted (No 117 507 010) and 
pooeseceees Pry Lusted (No. 095 551 581)are an companies incorporated In Australia won offices et 520 Goole Street Melbourne. Victoria 3000 and aro registered toprosenratrvas under 
itansacrien Services Rattly Limiest* Australian Financial &imam Licence with number 3382561 Transaction Services Group Linked (No. 9766556). incorporated in England 6 Wats with As 
registered offices at Iv Floor Contnt Swans South, OrChani Street. Newcasba Upon Tyne NE/ 3AZ United KigdomI Debt Finance Ccelativns PLC (Company Na O34228731FCA No: 
758925) end Hanands Setvste3 La (Compeny No' 02982925 /FCA No: 779275) are both companies inCOrpOratec I In &Vend & Wats wilb than fettered offices at 1st Floor Central Spume 
Sown Orchard Street Newcastle Upon Two NE1 3AZ. United Knydvm and are auffionsed by The Financial Conduct Authority Jo peen* payment services I Pedecffitind Inc. (No. 
8C1240530). incorporated in Canada with its registered address at 503.4190 towhees( low Burnaby V5C 6A81 LaleCOrn SAS (No. 514 274 299 00040) and Synodic. SAS (No. 479/90898 
00042). are both companies smorporated n France with registered offices et 2 Rue Du Château, 81370 Sant-Sucpece-La-Paviiii Xplar Pay &V (No. 861555448/DNB No: RI80081)is a 
company incorporated in The Netherlands with refastened offices at Sinfmnskylosn 411. 1077XX Amsterdam and holds a tante to provide Payissont senates from 08 Nederland-5dt Sonic( 
SSG „Open K K. (No, Off 1-01-085211), incarnated t Japan with as registered office at 40F, Shiburs Scant* Satiate. &Men. Shbuyakv. Tokyo. Japan 
Calls to and from the companies may be recorded for quality purposes. 
https://mail.google.corn/maiUu/Onik=b27812ae2f&view=pt&search=all&permthid=thread-f:17740035831640888878.simpl=msg-t:1774003583164... 
3/4 
EFTA00262094

1126/24, 11:06 AM 
Gmail - Third unsuccessful Payment attempt 
3. If you are experiencing difficulty keeping up with regular payments they may be able to offer a suitable 
payment plan. This will avoid escalation to an external collections agency. 
We appreciate your immediate co-operation to this matter. 
Sincerely, 
Copper Coast Fitness 
Online Payment Option: https://paynow.debitsuccess.comi 
Payment can be made by Credit/Debit Card or Bank Direct Transfer 
Total Due: $ 20 
Debit Success Reference: 
14 August 2023 at 07:29 
To: 
To whom it may concern, 
I am contacted you to inform you I have reported this issue to the manager of the Copper Coast Sports and 
Leisure Centre and have requested an investigation into this matter as according to my bank records payments of my 
contract have been direct debit and paid and this matter you are contacting me concerning this issue does not actually 
exist and I am not in default of my contract. I have requested to the manager to rectify this issue and provide an 
alternative method of payment for my membership. 
If you have anymore enquiries or concerns regarding this matter I advise you contact the manager of the Copper 
Coast Sports and Leisure Centre. 
(Quoted text heden) 
14 August 2023 at 11:06 
To: 
To whom it may concern, 
I am contacting you on the advice of the Copper Coast Sports and Leisure Centre administration officer, Lisa 
Raymond , who informed me I need to contact you immediately to restart my payment contract and cancel the 
https://mail.google.conVmaiVu/Onileab27812ae2Myieyrzpt&search=all&pemIthldethreed-f:177400358316408&587&simPl=msg-fl T74003583164... 
2/4 
EFTA00262095

8/13/23, 9:06 AM 
Thank you 
Reaards  
Small - Second Unsuccessful Payment attempt 
(Quoted text hidden] 
As reported - Ongoing payment issues of Gym membership contract - Evidence attached 
Re ard 
[Quoted text hidden) 
tg Gym Membership evIdence.pdf 
6 August 2023 at 19:11 
7 August 2023 at 07:22 
o 
In regards to recent contact in relation to contract payments, as instructed unless this continuous issue can be 
rectified I wish to proceed with the cancellation of my contract. 
On Fri, 4 Aug 2023, 4:37 pm , < 
r> wrote: 
(Quoted text hidden) 
AU - Notifications Customer Service 
> 
To: "[email protected]" 
Dear 
, 
Debitsuccess reference number: 
Facility name: Copper Coast Fitness 
Thank you for contacting Debitsuccess. 
11 August 2023 at 08:10 
Your account has been set to cancel with the required 30 days notice. The projected final debit date is 
04/09/2023. Once your membership has been cancelled, a payment completion letter will be emailed to 
you confirming the cessation of your direct debit. 
If you have any other enquiries please respond directly to this email. Our standard processing time for 
emails is three business days. 
Kind regards, 
Sandee 
[Quoted text hidden} 
The information contained in this message Is proprietary and/or confidential. If you ar» not the intended recipient, please: (i) 
delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (fit) notify the sender 
immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by 
persons other than the intended recipient. 
>COWS • tnt6ng name antra femsAmg comp:nos: Xplot Tedviabobs, /1O (No. 5160371), Zinger LLC (Na 5200295). Treesowah. Mc (No. 6073262), Tnt, Ma (Na 5911444 Al Say US 
Sto Me. (Na 7679590). al/incolpotaledio Delinter" Martno Tek Corponsebri Mende No. P14000081220), Adeptfre 1/2
9tics LLC (New Hampshire Na 658727), )4,a1,4 71. LW (D444/ware 
No. 67677119, Xpror 72, LW (441s94kni Na LC001518710), Creetent tit diassoori No. LC0674242), eleatent Metchat8 Services, Mc. (Odabbie No. 3002927). Leisure mene9emeril 
Services Amarka. Mc (Dawn Na 4169318) Now Stead Holdings, LLC (D Jarøre No. 516277) end Creerent Software Holdings. 1LC (Missowl Na LC001563140)0 rah offices at 
11330 awe Oeideberil. Suns 200, Creve Coate; MO63141, USA I 0ESCO, [LC (No. 5650110), DM, LW (Na 7515966).Ø arfterftma M Daftmara Erla~ 
3**19 &Malian& at (No. 
09000109992)aveniftedhawka FebrIcare Symms, ut(Gecetya No 0263029), ISV1, LW (Missouri No. LC001573294)end &N». EEC (Texas Na 0800422290)a mth 00 0.$ al 
https://mall.google.comrmai/u/Ortik=b27812ae2f&yievr=pt&search=all&permthid=thread-f:1773281314777746294&simpl=msg-r:17732813147777... 3/4 
EFTA00262096